Terms of service

Terms of Service & ADR Dispute Resolution
Our Commitment to Transparency & Fair Business Practices
At TrueRate Energy, we operate with honesty, transparency, and customer-first service. Below, you’ll find key details about our terms of service and how we handle dispute resolution under the ADR scheme.

 
📜 Terms of Service

Key points include:
✔️ Our role as an independent energy broker securing the best rates for your business.
✔️ How we work with trusted UK energy suppliers to provide competitive quotes.
✔️ Our fee structure, including any commissions from suppliers (if applicable).
✔️ Your right to cancel or switch providers within specified terms.
✔️ How we handle customer data with GDPR compliance.

For full details, click here to review our Terms of Service.

 
⚖️ Complaints & ADR Dispute Resolution
We strive to provide a seamless, hassle-free service. However, if you have a complaint, our ADR-backed dispute resolution process ensures fair treatment.

Step 1: Contact Us
Email: [email protected]]
Phone: 01903 259952
Response Time: We will acknowledge complaints within 2 business days and aim to resolve them within 10 working days.

Step 2: Independent ADR Review
If your complaint isn’t resolved within 8 weeks, you can escalate it to our ADR Scheme Partner:

🔹 Energy Ombudsman’s Alternative Dispute Resolution (ADR) scheme, which is an independent dispute resolution service. 
🔹 Website: https://www.energyombudsman.org/how-we-can-help/energy-brokers

This ensures an impartial resolution, protecting your rights as a business energy customer.

📌 Read Our Full Complaints & ADR Policy Here - TrueRate Energy Complaints Handling Procedure