Sustainable Power, Trusted Expertise

TrueRate Energy is a leading provider of comprehensive energy solutions in the United Kingdom, committed to delivering transparent pricing and exceptional customer service. With a deep understanding of the evolving energy landscape, we empower businesses and homeowners to make informed decisions that optimize their energy usage and reduce costs. Our team of experts works tirelessly to ensure our clients receive bespoke energy strategies tailored to their specific needs, fostering sustainable growth and environmental responsibility. At TrueRate Energy, integrity and innovation are at the core of everything we do, reflecting our dedication to shaping a greener future.

Code of Conduct

At TrueRate Energy, we commit to the highest ethical standards when working with businesses to secure energy contracts.

Transparency & Honesty – We will always provide clear, accurate, and honest information about energy pricing and contract terms.
No Misleading Sales Practices – We will never misrepresent contract details or pressure businesses into agreements.
Customer First Approach – We prioritize customer needs by sourcing the most competitive energy rates and offering unbiased advice.
Fair & Open Contracts – We ensure all contract details, including commissions and fees, are disclosed upfront to customers.
Data Protection & Confidentiality – All customer data is handled securely and in compliance with GDPR regulations.
Complaint Resolution – We maintain a structured complaints procedure to resolve any disputes fairly and promptly.
By adhering to these principles, TrueRate Energy aims to build long-term trust with our clients and uphold industry best practices.

We’re signed up to an Alternative Dispute Resolution (ADR) scheme to ensure fair and transparent service for all our clients.
If you ever have a concern, you can view our full complaints handling procedure HERE, including details on how to escalate an issue to our independent ADR provider.